Frequently Asked Questions

FAQ – Frequently Asked Questions

📦 Orders & Deliveries

1. How long does it take for my order to arrive?
Delivery times range from 5 to 12 business days across the United Kingdom. You’ll receive a tracking code within 3 business days after your order is confirmed, once the carrier releases it.

2. How can I track my order?
Track it directly on the Lumoria website in the Track Order section using your order number or the tracking code sent to your email.

3. Do you deliver outside the United Kingdom?
Currently, we deliver only within the UK. However, we’ll soon be expanding to cover all of Europe.

💳 Payments

4. What payment methods do you accept?
We accept credit cards, Google Pay, Apple Pay, and PayPal.

5. Is it safe to shop at Lumoria?
Yes. We use trusted payment platforms (such as Stripe and PayPal) with advanced encryption to protect your data.

💡 Products

6. Are light bulbs included with the chandeliers?
Some models include bulbs, while others require separate purchase. This information is always listed on the product page.

7. Do the chandeliers come pre-assembled?
Our products arrive carefully packaged and partially pre-assembled, but they may require electrical installation. We recommend hiring a qualified electrician.

🔄 Returns & Exchanges

8. Can I return my product if I don’t like it?
Yes. You can exercise your right to cancel within 14 calendar days of receipt, in accordance with UK law.

9. What if my product arrives damaged or faulty?
Contact us immediately at support@lumoria.uk with photos of the issue. After review, you may request an exchange, refund, or store credit.

🛡 Warranty

10. What is the warranty on the products?
All products include a 6-month legal warranty against manufacturing defects under UK law. Some models may have extended warranty, indicated on the product page.

📩 Support

11. How can I contact Lumoria?
Email us at support@lumoria.uk. Our support team typically responds within 24 business hours.