Quality Guarantee

At Lumoria, we believe that every detail matters. That’s why all of our chandeliers go through a rigorous quality control process, from material selection to final delivery.

🔹 Our Guarantee

• All products come with a 12-month warranty against manufacturing defects.

• The warranty period begins on the date of receipt.

• If a manufacturing defect is identified, customers are entitled to repair, replacement, or refund, subject to evaluation.

🔹 What the Warranty Covers

• Manufacturing or component defects.

• Functional issues resulting from technical production faults.

🔹 What the Warranty Does Not Cover

• Damage caused by incorrect installation not carried out by a qualified professional.

• Improper use, falls, electrical surges, or household accidents.

• Natural wear and tear over time or lack of proper maintenance.

📌 Important

To claim the warranty, please contact our support team at support@lumoria.uk, providing:

• Order number

• Full name

• Detailed description of the issue

• Photos or videos of the defect

Our quality team will review your request and respond within 7 business days with the appropriate solution.