Shipping & Delivery Policy

Shipping & Delivery Policy – Lumoria

At Lumoria, we work with trusted suppliers in the United Kingdom, Europe, and China, always prioritizing quality, safety, and fast delivery.

1. Order Processing & Tracking

  • Once your payment is confirmed, your order will be processed and prepared for shipment.

  • A tracking code will be sent to your email within 3 business days, as soon as the carrier (such as Royal Mail in the UK) releases the tracking information.

  • You can also track the status of your order directly through the official Lumoria website.

2. Delivery Timeframes

  • United Kingdom: estimated delivery within 3 to 7 business days after dispatch.

  • Europe: estimated delivery within 5 to 10 business days after dispatch.

  • China and other international suppliers: estimated delivery within 7 to 15 business days, depending on customs clearance and local regulations.

3. Order Tracking

  • All shipping updates will be available both through the tracking code sent to your email and in your Lumoria account on our website.

  • If your order is delayed beyond the expected timeframe, please contact our support team so we can investigate with the carrier.

4. Delivery Guarantee

  • In the event of a confirmed logistics failure where your product is not delivered, Lumoria guarantees a full refund of your purchase.